FAQs
No Job Too Small
Emergency Service Available
How quickly can you get an engineer to me?
We operate a Same Day/Next Day service
When are your opening Hours?
7 Days a week, 7am until 7pm.
Are you Engineers DBS checked?
Two of our engineers are DBS checked, with additional engineers due to come online. We are authorised by local authorities and the NHS.
Do you charge a call out charge?
No, we only charge for the work to be done.
What areas do you cover?
Dorset, Hampshire, South Somerset, South Wiltshire and West Sussex.
How do I pay you?
Engineer to be paid on completion with either a card (we accept all), cash or cheque.
Do you do small jobs like leaky taps?
No job too small, as we are local we can attend any job however small.
Will I be insured whilst you carry out you work?
You will be covered by our public liability insurance up to £5,000,000.
Do you provide quotes before the job starts?
We always provide quotes over the phone, however if the job is more complex when on site a free quotation will be given before further action is taken.
Do you work on rented properties well as residential owned properties?
Yes, as long as we receive authorisation from the landlord.
Do you do commercial work?
Yes, we work for a number of business on a commercial basis
What SaniFlo repairs do you do?
We aim to repair all genuine Saniflo units and unblock most other macerators.
Do you hold public Liability insurance
Yes, up to £5,000,000
Are you VAT registered?
Yes VAT Number: 799 5793 32
Do you offer a guarantee?
The length of guarantee is dependent on the job
Do you record phone calls?
We can record phone calls for training and monitoring purposes
Do you use sub-contractors?
All of our staff are employed full time by Sani solutions, however Septic Tank Emptying and ground works are completed by sub-contractors who are qualified, vetted and fully insured and covered by our guarantees.
Can you use bleach in a Saniflo?
Bleach or other toilet cleaning chemicals or kettle descalers do not descale a Saniflo or any other macerator pump, all they do is damage the rubber internal parts and can cause shrinkage. Saniflo Descaler is a phosphoric based descaler especially formulated for Saniflo and other macerator pumps. This can be purchased from us providing delivery is within our area.
Call Us
TO MAKE AN APPOINTMENT OR FOR TECHNICAL ADVICE CALL OUR FRIENDLY OFFICE TEAM
Local Rate/Local Engineers